[xiaoyun]

I finally won the battle against Nokia Pte Ltd.

I bought a Nokia phone in Aug 2007 through Starhub with 24months contract at $388.

The phone was not functioned properly in the very first week. I tried to ask for a one to one exchange and was replied, "Nokia has no such policy". I got no choice but to send to Nokia Care Centre for repair.

Between Aug 2007 and Nov 2007, countless of visitation and many phone call were made to Nokia. So much time was wasted but the phone was getting from bad to worst.

I gave warning to Nokia that I was considering to file a claim against them through Small Claim Tribunal. I finally took action as there was no proper follow up from Nokia after one month.

Nokia authorized a young girl to come for the first consultation and then in default of attending before the Tribunal for the rest.

I finally won the case and was awarded $778 by Small Claim Tribunal in 18 Dec 2007.

Nokia was given 15 days to make the settlement, but they did not respond to me.

I called to check about it on 22 Jan 2008, and Nokia said that they did not receive such notice.

I went to their HQ the next day, after presenting the Order of Tribunal to the Manager, he finally agree to pay. However, Nokia would pay me if only I agreed to sign a conditional letter. They wanted to keep my mouth shut and I was not allowed to disclose this claim to any third party. I refused as they had no right to impose any condition because this was not an out of court settlement.

I then applied for WSS (Writ of Seizure and Sale) the next day. An appointment date was scheduled on 11 Feb 2008.

I accompany the bailiff officer to Nokia HQ. Nokia was then given two options by the bailiff officer. One was to make settlement and the other one was let the bailiff officer to sticker their movable assets.

They finally woke up and agree to make payment. By then, they got to pay $1,018.43 instead of $778.

By sharing this experience, I hope that many have a better idea of what to do if encounter similar situation in the future.

Many of us wouldn’t want to take the trouble to make such claim. Some may have no time, and some may think that Nokia is such a big company and no point goes against them.

The Relations Manager of Nokia, Ms Serene Teo, told me that I won’t be able to win the case and the most I could only get back $388. This was what she believed, but she was wrong.

[我的天]

Well Done !!

[老夫子]

Good job. Good information for the general consumers.

The "giant" could be beaten if you know how.

It will be good if you could tell the readers how to file claim at the Small Claim Tribunal as we do not know the procedures and afraid to set foot in the court.

[花鹅]

Nice job!!!! But I dun think you should just stop here, instead you should write another email straight to the Nokia HQ and attention to the higher authority and attached all those document so that HQ will know what is going on in Singapore and I believe neccesary action will be taken against them.

As base on what you have written they are simply bully us as a common folk.

Of course, this is just my 2 cents.

Cheers for your victory....

[直肠子]

最好的方法就是抵制“诺基亚”的手机。如果你们仍然在购买他们的手机那么说什么也是没有用的。

[眯眯楚红]

现在很多替大公司大机构打工的都是在混饭吃的，人们常说的吃得过就吃，如果不是
一般大众认为跟这类公司打官司是吃力不讨好的事，也不会助长了他们嚣张的气焰，也因为看准了大部分人的怕事 心态，益发把消费人当砧上肉，以至人为刀我为鱼肉的事情才会不断的上演。

[人家说]

Wow! This is a terrible experience!

Glad you've won the case

[直肠子]

你到底花了多少錢打官司？

[魔蝎王]

哈哈！痛快！证明法律面前大家是平等的。

NKF事件也是如此。

[醉汉]

Only $10 is required for small claims tribunal.